❓ Frequently Asked Questions

Everything you need to know to make your party perfect 🎈

📦 Customization

How does the customization process work?

It's very simple: when placing your order, you tell us the child's name, your preferred colors, and the party theme. We take care of the design and send you a digital proof for your approval before production.

Can I see a design before it's manufactured?

Yes, always. We send a digital proof (mockup) for you to approve the design. We only start production when you are 100% satisfied.

How many changes can I request for the design?

We include up to 2 rounds of changes at no additional cost. Additional changes incur a small fee depending on complexity.

Can I request a completely different design from those you have?

Of course! We are creative and love a challenge. Contact us with your idea, and we will provide a quote without obligation.

⏰ Production Times

How long does it take to produce my order?

Our standard production time is 5 to 7 business days once the design is approved. For urgent orders, we offer express service (check availability).

How far in advance should I place my order?

We recommend placing your order at least 2 weeks in advance to allow time for stress-free design, production, and shipping. During peak season (December, summer), we recommend 3 weeks.

Do you have urgent service?

Yes, we offer express service with an additional charge. Write to us to check availability based on your event dates.

🙩 Shipping

Where do you ship?

We ship throughout Mexico and to the United States. For other countries, contact us for a quote.

How much does shipping cost?

Shipping cost is calculated automatically at checkout based on your location. We offer free shipping on orders over $800 MXN within Mexico.

How can I track my order?

Once your order is shipped, we will send you the tracking number via WhatsApp and email so you can track it in real time.

🔄 Changes and Returns

Can I cancel my order?

You can cancel your order within the first 24 hours after placing it, as long as production has not started. Once started, cancellation is not possible.

What if my order arrives damaged?

It is very important to us that your order arrives perfect. If you receive something damaged, please write to us within 48 hours with photos of the product and packaging, and we will resolve it immediately.

Do you accept returns?

As these are personalized products, we do not accept returns for a change of mind. However, if there is an error on our part, we will replace it at no cost. Your satisfaction is our priority.